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How je99 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we protect it.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to request dataCookie and session controls

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What We Collect and Why We Hold It

je99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, contact details, and the payment method you register — whether that is bKash, Nagad or Rocket. Transaction records tied to your mobile wallet are stored to process withdrawals and verify account activity. We do not sell this

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data to third parties. We may share limited details with payment processors only as far as needed to complete a transaction you have initiated. Your browsing behaviour on je99 pages is tracked through session cookies to keep you logged in and to improve how the platform
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loads on mobile. You can clear cookies through your browser settings at any time without losing your account. Data is retained for as long as your account is active and for a further period required by applicable compliance obligations. If you close your account, you may
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request deletion of personal data not subject to a retention requirement. All of this applies subject to your local law and the eligible region you access the platform from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or request deletion of data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-account help section. We aim to respond to all data requests within a reasonable timeframe. Availability depends on your region and local law.

Live Chat Start a chat session from any page on je99. Our support team can open a privacy request on your behalf and confirm what data we hold.

Email Support Send your data access or deletion request by email. Include your registered account details so we can locate your record and respond accurately.

In-Account Help Log into your account and open the help section. From there you can submit a formal privacy query linked directly to your account record.

DATA HANDLING PRACTICES

How We Protect and Manage Account Data

We apply standard security practices to every account — encryption on data in transit, access controls on stored records, and session timeouts on inactive logins. Payment data tied to bKash, Nagad and Rocket goes through encrypted channels and is not stored in plain text. Your account security depends on both our controls and your own login habits, so we recommend using a unique password and not sharing your OTP with anyone.

Encrypted Data in Transit All data moving between your device and je99 servers travels over encrypted connections. This covers login, wallet actions and account updates, including bKash and Nagad activity.

Cookie and Session Control We use session cookies to maintain your login state on mobile and desktop. You control cookie preferences through your browser; clearing them does not affect your account balance or history.

Data Retention and Deletion We keep your account data while your account is active and for the period required by applicable obligations. Once those periods pass, data not subject to retention rules can be deleted on request.

Payment Data Handling Rocket, Nagad and bKash transaction references are stored to process withdrawals and resolve disputes. We share only what the payment processor needs to complete a transaction you authorised.

Common Questions About Your Data at je99

Below are the questions we hear most often about how je99 handles personal data, payment records and account privacy. If your question is not here, contact support through live chat or the in-account help section.

We collect your name, contact information and the payment method you register — typically your bKash, Nagad or Rocket number. We also log your login activity and device session data.

Your wallet number is shared only with the payment processor handling your specific transaction. We do not sell or pass your bKash, Nagad or Rocket details to advertisers or unrelated third parties.

Send a request via live chat or email with your registered account details. We will confirm what data we hold and provide a summary within a reasonable period, subject to local law.

Yes. Once your account is closed and any mandatory retention period has passed, you can request deletion of personal data not subject to compliance obligations. Contact support to start that process.

Session cookies keep you logged in and help pages load correctly on mobile. You can clear them via your browser settings without affecting your account balance, transaction history or wallet connections.

This policy applies to all accounts on je99. Access to the platform and how local law treats your data rights depends on your region and local regulations. Eligibility varies by location.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoJe99 Banking

How je99 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Account Data

Common Questions About Your Data at je99

01 What personal data does je99 collect when I open an account?

02 Is my bKash or Nagad number shared with anyone?

03 How do I request a copy of the data je99 holds on me?

04 Can I ask je99 to delete my account data?

05 How do cookies affect my account and can I turn them off?

06 Does the privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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